Support & FAQs

Whether you're setting up Clinic at Hand for the first time, troubleshooting a technical issue, or exploring how our services can enhance your healthcare delivery, our support team is here to help. We understand that every question matters when it comes to patient care, and we're committed to ensuring you have the resources and assistance you need to succeed.

Phone Support

24/7 technical support for urgent issues

+254 707 231 654

Email Support

Detailed technical assistance and documentation

info@gonepharm.com

Live Chat

Instant help during business hours

Frequently Asked Questions

Find quick answers to common questions about setup, operation, and maintenance

About GONEP

Clinic at Hand Device

Services & Operations

For Healthcare Providers

For Patients

Technical Support & Maintenance

Partnerships & Collaboration

Future Plans & Expansion

Support Resources

We will upload resources for you soon. Please be patient.

Resources Coming Soon

We're currently preparing comprehensive support resources including guides, manuals, and training materials. Please use our contact methods above for immediate support.

Need Advanced Technical Support?

Our technical specialists are available for on-site support, custom training, and specialized implementation assistance.

Email: info@gonepharm.com

Support & FAQs

Phone Support

Email Support

Live Chat

Frequently Asked Questions

About GONEP

What is GONEP and what does it stand for?

What is GONEP's business model?

Where is GONEP currently operating?

Clinic at Hand Device

What is Clinic at Hand and what does it do?

How accurate are the test results from Clinic at Hand?

Does Clinic at Hand require internet connectivity?

What types of tests can Clinic at Hand perform?

How long does it take to get results?

Services & Operations

What services does GONEP offer?

How do GONEP Express Consultations work?

What is the GONEP Pharmacy Hub?

How does the medication delivery service work?

For Healthcare Providers

How can healthcare providers join the GONEP platform?

What are the benefits for healthcare providers using GONEP?

How does GONEP ensure quality of care?

For Patients

How do I book a consultation or request services?

What areas does GONEP currently serve?

How much do GONEP services cost?

Is my health information secure and private?

Technical Support & Maintenance

What should I do if I experience technical issues with Clinic at Hand?

How do I get training on using Clinic at Hand?

What maintenance does Clinic at Hand require?

Where can I get consumable supplies for Clinic at Hand?

Partnerships & Collaboration

How can my organization partner with GONEP?

Can pharmacies partner with GONEP?

Does GONEP work with government health programs?

Future Plans & Expansion

What are GONEP's plans for expansion?

What new services is GONEP planning to offer?

How can I stay updated on GONEP's developments?

Support Resources

Resources Coming Soon

Need Advanced Technical Support?