Privacy Policy

1. Introduction

GONEP ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://gonepharm.com or use our healthcare technology services, including our Clinic at Hand diagnostic device and related digital health tools.

As a healthcare technology company operating in Kenya and across Africa, we understand the sensitive nature of health-related information and are committed to maintaining the highest standards of data protection and privacy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account or request a demo
• Subscribe to our newsletter or marketing communications
• Contact us through our website forms or email
• Apply for a job or partnership opportunity
• Use our health tools (BMI calculator, diet recommendations)
• Participate in surveys or feedback programs

This information may include: name, email address, phone number, organization name, job title, location, and any other information you choose to provide.

2.2 Health Information

When using our health tools (such as BMI calculator or diet recommendations), you may voluntarily provide health-related information. This information is processed locally in your browser and is not transmitted to our servers unless you explicitly submit it through a form.

2.3 Automatically Collected Information

We automatically collect certain information when you visit our website, including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies (see our Cookie Policy)

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our website and services
• Respond to your inquiries, requests, and provide customer support
• Send you marketing communications (with your consent) about our products and services
• Improve our website, products, and services based on usage patterns
• Process job applications and partnership inquiries
• Comply with legal obligations and protect our legal rights
• Prevent fraud, abuse, and security threats
• Conduct analytics and research to improve healthcare delivery

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in operating our website and conducting business (e.g., hosting, analytics, email services)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly consent to sharing

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure hosting infrastructure
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Objection: Object to processing of your information
• Portability: Request transfer of your information
• Withdraw Consent: Withdraw consent for data processing

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our use of cookies, please see our Cookie Policy.

8. Children's Privacy

Our website and services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.